How to handle your state inspection, complaints & surveys
Everything you need to know about handling a agency survey and complaint visit by your state regulatory body. We will ensure you are "audit ready" at all times!
Seasoned master's prepared RN with insight and experience with handling your states survey inspections and patient complaint survey will give you what you need to know on survey day . This course will encompass procedures you need to know and have available. We will also cover what to say and what not to say, how to answer questions, synopsis on what a visit will entail, how to prepare in advance, what procedures need to be in place, how to submit deficiencies, what questions to ask, your rights in the survey process and more... This course is (1) hour. A certificate of completion can be provided upon request. The ideal participant is licensed medical/nonmedical home care agencies.
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Slide handout avaliable upon request.